Terms and Conditions

Warranty and Return Policy- Customer service is a top priority at 37 Tons LLC. You may return defective items within 30 days of received by date as indicated by your tracking information. Our policy covers any manufacture defective items, dead on arrival items and items that do not appear as listed on the website.

Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received wrong item(s).  Should you receive the wrong item(s), please return the merchandise within 30 days from the shipped date to our Returns address after contacting us, in most cases a return label will be provided to you. . 

Upon receipt of your return, our Returns Department will inspect your merchandise. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. 

All returns are subject to case by case exceptions.